FAQs

Question about services


Do I need to have an account in order to book tours and activities?

Ans: Yes, you can book through our website.  No need to have an account.

Can I book over the telephone?

Ans: We can provide information by phone. However, you have to make a booking

through the website or email.

Can you check availability for me?

Ans: Yes, you can send email to us for all helps.

What hotels does this tour pick up from?

Ans: Normally, we provide free pickup from hotels in downtown area. Anyway, when

you provide hotel address, we will confirm pickup again.

Where is the meeting point for my tour?

Ans: The meeting point is provided in travel voucher which will be in downtown area.

Can I get dropped off after my tour to my hotel or in the city?

Ans: Yes, you can choose to drop-off at hotel or in downtown.

Do I need a Visa or passport or are there any special health requirements for this tour?

Ans: Regarding visa, you have to manage by yourself.

Can I book this when I get there?

Ans: Yes you can. But sometimes it’s full booked. To avoid booking fail, we recommend

to book in advance.

What languages are available for this tour?

Ans: All Join tours are English Speaking. However, you can choose your language for

private tour.

I don't know what date I'm traveling yet, can I book a product and leave it open dated?

Ans: Sorry, it cannot.

I'd like a customized tour for myself and/or my group

Ans: Please send your requirement to us by email.

I have not received a reply to my emails

Ans: Please contact us at supports@nagatravel.com. We will contact you back soonest.

How to Book?


How do I book online?

Ans: Our system is very easy. Just look for the destination you want. There will be a lot of

tours show up. Look inside the tour you want. Press book and fill-in your detail then finish!

What forms of payment do you accept?

Ans: We receive payment by credit card or debit card through paypal.

Is my payment secure?

Ans: Yes, It is secure as we use paypal worldwide online system.

After I make a booking, how long will I wait to receive my voucher?

Ans: Within 24Hours.

What do I get after I book?

Ans: You will get the confirmation email. After that we will send travel voucher within 24

hours.

Where do I find my booking reference number?

Ans:  It is in the top of travel voucher

How do I change information about my reservation after I make a booking?

Ans: You can amend it by login to manage booking or contact us at

supports@nagatravel.com

What do I need to bring with me to my activity?

Ans:  Please check recommended tips in the program detail.

I lost the email with my voucher. How do I reprint it?

Ans: If you are registered member, you can log-in to re-print voucher or you can contact us

at supports@nagatravel.com

Can I purchase an activity for someone else?

Ans:  Yes, you can buy and fill-in the name you want to give it to.

Where can I get Travel Insurance?

Ans:  You can manage by yourself or buy with us.

Can I book this when I get there?

Ans: Yes you can. But sometimes it is fully booked. To avoid booking fail, we recommend to

book in advance.

Is there another way to book than online?

Ans:  You can book by email also.

I don't have or own a credit card, how do I book?

Ans: You can make a payment by credit card or debit card.

We have more than 9 people in our party, how do I book?

Ans:  you can contact us at supports@nagatravel.com

I'm not sure if my booking was processed, did you get my booking request?

Ans: After finish booking, you will receive confirmation email. After that we will send travel

voucher within 24hours.

Question about existing booking


I don't have a printer to print the voucher, what do I do?

Ans: You can save the voucher in your mobile and show it when staff pickup.

It has been 48 hours since I booked and I have not received confirmation.

Ans: Normally, you will receive the voucher within 24hours. In this case, please feedback us

at supports@nagatravel.com we will contact you back soonest.

Is there a contact number at the destination for me to call?

Ans: There will be local contact number provided in the travel itinerary.

Our names on the booking are different from those on our Photo ID's

Ans: You can amend it by login to manage booking.

Can I get dropped off after my tour to my hotel or in the city?

Ans: Yes, you can choose to drop-off at hotel or in downtown.

Where do I exchange my voucher?

Ans:  We will provide all detail in travel voucher.

I need directions to the departure / ticket exchange point.

Ans:  We will provide location detail in travel voucher.

What time does my tour depart?

Ans: Please check pickup time in travel voucher.

Please send my voucher by mail

Ans: you can contact us at supports@nagatravel.com

I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?

Ans: Log into your nagatravel.com account and go to the “Manage booking” section. There

you will find your current bookings, with links to email or fax a voucher to yourself or your

hotel.

I need to make a correction to the names, titles, ages in the booking and get a new voucher

Ans:  You can amend it by login to manage booking and re-print it.

How do I change information about my reservation after I make a booking?

Ans: You can amend it by login to manage booking or contact us at

supports@nagatravel.com

Amend or cancel booking


What are the cancellation rules for these bookings?

Ans: This information can be found in the Terms and Conditions at the bottom of most

pages.

Can I change/amend my booking?

Ans:  You can amend it by login to manage booking.

What do I do if I am delayed for my tour?

Ans: Please contact local contact number in travel voucher for instructions. If it is after

hours, there is no guarantee that you will be able to join your tour on a later departure, as

they may be fully booked. Please allow sufficient time, whenever possible, to reach the

departure point in time for your tour.

What happens if it rains, or if the travel service provider cancels on the day?

Ans: Unless the weather directly effects the travel service you have booked, all travel

services will operate as scheduled. In the case where a travel service provider cancels a tour

on the day, please notify us via email, including your tour details and Booking Reference

number, and we will process monies due back to you accordingly.

What happens if when I get there, the tour is not running due to unforeseen circumstances?

Ans: In the case where a travel service provider cancels a tour on the day, please notify us

via email, including your tour details and Booking Reference number, and we will process

monies due back to you accordingly.

How do I change information about my reservation after I make a booking?

Ans: You can amend it by login to manage booking or contact us at

supports@nagatravel.com

I need to cancel my booking

Ans: Not all travel products can be canceled at no cost. Please read through the Terms and

Conditions located at the bottom of most pages, and also on your voucher, regarding

cancellation fees.

I need a refund of my booking

Ans: Not all travel products can be refunded at no cost. Prior to travel date, please read

through the Terms and Conditions regarding cancellation fees.

I need to make a correction to the names, titles, ages in the booking and get a new voucher

Ans:  You can amend it by login to manage booking and re-print it.

What happens if I cancel or do not show up?

Ans: Please select your travel service carefully before booking, as many travel services carry

heavy cancellation and amendment penalties. Please make sure you read the Terms and

Conditions which are located at the bottom of most pages.

+ Question about services

Question about services


Do I need to have an account in order to book tours and activities?

Ans: Yes, you can book through our website.  No need to have an account.

Can I book over the telephone?

Ans: We can provide information by phone. However, you have to make a booking

through the website or email.

Can you check availability for me?

Ans: Yes, you can send email to us for all helps.

What hotels does this tour pick up from?

Ans: Normally, we provide free pickup from hotels in downtown area. Anyway, when

you provide hotel address, we will confirm pickup again.

Where is the meeting point for my tour?

Ans: The meeting point is provided in travel voucher which will be in downtown area.

Can I get dropped off after my tour to my hotel or in the city?

Ans: Yes, you can choose to drop-off at hotel or in downtown.

Do I need a Visa or passport or are there any special health requirements for this tour?

Ans: Regarding visa, you have to manage by yourself.

Can I book this when I get there?

Ans: Yes you can. But sometimes it’s full booked. To avoid booking fail, we recommend

to book in advance.

What languages are available for this tour?

Ans: All Join tours are English Speaking. However, you can choose your language for

private tour.

I don't know what date I'm traveling yet, can I book a product and leave it open dated?

Ans: Sorry, it cannot.

I'd like a customized tour for myself and/or my group

Ans: Please send your requirement to us by email.

I have not received a reply to my emails

Ans: Please contact us at supports@nagatravel.com. We will contact you back soonest.

+ How to Book?

How to Book?


How do I book online?

Ans: Our system is very easy. Just look for the destination you want. There will be a lot of

tours show up. Look inside the tour you want. Press book and fill-in your detail then finish!

What forms of payment do you accept?

Ans: We receive payment by credit card or debit card through paypal.

Is my payment secure?

Ans: Yes, It is secure as we use paypal worldwide online system.

After I make a booking, how long will I wait to receive my voucher?

Ans: Within 24Hours.

What do I get after I book?

Ans: You will get the confirmation email. After that we will send travel voucher within 24

hours.

Where do I find my booking reference number?

Ans:  It is in the top of travel voucher

How do I change information about my reservation after I make a booking?

Ans: You can amend it by login to manage booking or contact us at

supports@nagatravel.com

What do I need to bring with me to my activity?

Ans:  Please check recommended tips in the program detail.

I lost the email with my voucher. How do I reprint it?

Ans: If you are registered member, you can log-in to re-print voucher or you can contact us

at supports@nagatravel.com

Can I purchase an activity for someone else?

Ans:  Yes, you can buy and fill-in the name you want to give it to.

Where can I get Travel Insurance?

Ans:  You can manage by yourself or buy with us.

Can I book this when I get there?

Ans: Yes you can. But sometimes it is fully booked. To avoid booking fail, we recommend to

book in advance.

Is there another way to book than online?

Ans:  You can book by email also.

I don't have or own a credit card, how do I book?

Ans: You can make a payment by credit card or debit card.

We have more than 9 people in our party, how do I book?

Ans:  you can contact us at supports@nagatravel.com

I'm not sure if my booking was processed, did you get my booking request?

Ans: After finish booking, you will receive confirmation email. After that we will send travel

voucher within 24hours.

+ Question about existing booking

Question about existing booking


I don't have a printer to print the voucher, what do I do?

Ans: You can save the voucher in your mobile and show it when staff pickup.

It has been 48 hours since I booked and I have not received confirmation.

Ans: Normally, you will receive the voucher within 24hours. In this case, please feedback us

at supports@nagatravel.com we will contact you back soonest.

Is there a contact number at the destination for me to call?

Ans: There will be local contact number provided in the travel itinerary.

Our names on the booking are different from those on our Photo ID's

Ans: You can amend it by login to manage booking.

Can I get dropped off after my tour to my hotel or in the city?

Ans: Yes, you can choose to drop-off at hotel or in downtown.

Where do I exchange my voucher?

Ans:  We will provide all detail in travel voucher.

I need directions to the departure / ticket exchange point.

Ans:  We will provide location detail in travel voucher.

What time does my tour depart?

Ans: Please check pickup time in travel voucher.

Please send my voucher by mail

Ans: you can contact us at supports@nagatravel.com

I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?

Ans: Log into your nagatravel.com account and go to the “Manage booking” section. There

you will find your current bookings, with links to email or fax a voucher to yourself or your

hotel.

I need to make a correction to the names, titles, ages in the booking and get a new voucher

Ans:  You can amend it by login to manage booking and re-print it.

How do I change information about my reservation after I make a booking?

Ans: You can amend it by login to manage booking or contact us at

supports@nagatravel.com

+ Amend or cancel booking

Amend or cancel booking


What are the cancellation rules for these bookings?

Ans: This information can be found in the Terms and Conditions at the bottom of most

pages.

Can I change/amend my booking?

Ans:  You can amend it by login to manage booking.

What do I do if I am delayed for my tour?

Ans: Please contact local contact number in travel voucher for instructions. If it is after

hours, there is no guarantee that you will be able to join your tour on a later departure, as

they may be fully booked. Please allow sufficient time, whenever possible, to reach the

departure point in time for your tour.

What happens if it rains, or if the travel service provider cancels on the day?

Ans: Unless the weather directly effects the travel service you have booked, all travel

services will operate as scheduled. In the case where a travel service provider cancels a tour

on the day, please notify us via email, including your tour details and Booking Reference

number, and we will process monies due back to you accordingly.

What happens if when I get there, the tour is not running due to unforeseen circumstances?

Ans: In the case where a travel service provider cancels a tour on the day, please notify us

via email, including your tour details and Booking Reference number, and we will process

monies due back to you accordingly.

How do I change information about my reservation after I make a booking?

Ans: You can amend it by login to manage booking or contact us at

supports@nagatravel.com

I need to cancel my booking

Ans: Not all travel products can be canceled at no cost. Please read through the Terms and

Conditions located at the bottom of most pages, and also on your voucher, regarding

cancellation fees.

I need a refund of my booking

Ans: Not all travel products can be refunded at no cost. Prior to travel date, please read

through the Terms and Conditions regarding cancellation fees.

I need to make a correction to the names, titles, ages in the booking and get a new voucher

Ans:  You can amend it by login to manage booking and re-print it.

What happens if I cancel or do not show up?

Ans: Please select your travel service carefully before booking, as many travel services carry

heavy cancellation and amendment penalties. Please make sure you read the Terms and

Conditions which are located at the bottom of most pages.